Heimdal
article featured image

Contents:

60 days.

That’s the cancellation notice on NinjaOne’s standard terms for customers without a promotional commitment, and it tends to land in the same month as a per-device renewal quote that grew with the fleet, a patch report the auditor won’t accept as evidence, or a batch of Windows 10 machines that still look green on the dashboard.

This guide compares 10 NinjaOne alternatives against the jobs NinjaOne actually does for internal IT teams. It separates the tools that replace it outright from the ones that close one specific gap, and it ends with a decision guide by situation.

We’re Heimdal, we publish this blog, and we’re on this list. So vendor claims are attributed, prices are dated, and our own trade-offs are stated as plainly as everyone else’s.

The bottom line

If you only read one section, read this one. Pricing and features are as of September 2026.

  • Heimdal. For teams whose real driver is patch compliance and security posture, and who want patching, endpoint protection, DNS security, PAM and email security on one agent, bought one module at a time or as a full platform.
  • Action1. Best if your core need is OS and third-party patching. The free tier covers up to 200 endpoints.
  • ManageEngine Endpoint Central. For mid-market and enterprise IT that wants broad UEM (patching, imaging, MDM, remote control) and needs an on-premises option.
  • Automox. A good fit for cross-platform patching and scripted endpoint automation, with published entry pricing.
  • Atera. For small IT teams with many endpoints per technician who want a built-in helpdesk and per-technician pricing.
  • N-able N-central. Suits organisations that want RMM, backup and security from one publicly listed vendor, in the cloud or on-premises.
  • Kaseya VSA. For teams already standardised on Kaseya tools who need deep policy automation and network topology mapping.
  • Datto RMM. Makes sense for teams running Datto backup and Autotask who want a cloud RMM that fits alongside them.
  • ConnectWise Automate / ConnectWise RMM. For teams with dedicated automation engineers who want maximum scripting depth.
  • GoTo Resolve. Best suited to helpdesk-led teams whose main need is remote support, with light patching on top.

Staying on NinjaOne is also a reasonable answer. If usability is your top priority and the gap is narrow, fixing that one gap is usually cheaper than a migration.

NinjaOne alternatives compared, by best fit, OS coverage, third-party patching, and pricing (as of September 2026)
Vendor Best for OS coverage Third-party apps Pricing
NinjaOne Teams that put usability first, comfortable pairing with a separate PSA Windows, macOS, Linux; iOS/Android via MDM Vendor catalogue $1.50–$3.75/device/mo (tiered by volume)
Heimdal Mid-market/enterprise teams whose main driver is patch compliance, security posture, or agent fatigue Windows, macOS, Linux (Debian/Ubuntu) Vendor catalogue, 350+ third-party apps, OS rollback Pricing calculator (modular, by module and endpoint count)
Action1 Small/mid IT teams whose core need is patch compliance Windows, macOS, Linux Software repository, accepts custom packages Free ≤200 endpoints; quote above
ManageEngine Endpoint Central Mid-market/enterprise IT wanting broad UEM with an on-premises option Windows, macOS, Linux; iOS/Android MDM Curated catalogue By edition + endpoint; some tiers published
Automox Internal IT focused on cross-platform patching, no on-prem server Windows, macOS, Linux Catalogue + scripted Worklets From about $1/endpoint/mo (annual)
Atera Small IT teams with a high endpoint-to-technician ratio, built-in helpdesk Windows, macOS, Linux Chocolatey, Homebrew (WinGet via custom scripts) $149–$219/technician/mo (annual)
N-able N-central Orgs wanting RMM, backup and security from one listed vendor Windows, macOS, Linux; iOS/Android app Built-in Quote-based
Kaseya VSA Teams standardised on Kaseya tools, deep policy automation Windows, macOS, Linux; iOS/Android MDM Kaseya software management Quote-based
Datto RMM Teams running Datto backup and Autotask PSA Windows, macOS, Linux; no native MDM ComStore components Quote-based
ConnectWise Automate / RMM Teams with dedicated automation engineers, max scripting depth Windows, macOS, Linux; iOS/Android MDM Windows + third-party via community scripts Quote-based
GoTo Resolve Helpdesk-led teams whose main need is remote support Windows, macOS, Linux Limited, shallower than full RMMs Check current pricing page

RMM and patching are no longer the same buying decision

A decade ago, RMM meant an on-premises server from Kaseya, LabTech (now ConnectWise Automate) or N-able. Cloud-native tools such as Datto RMM and NinjaRMM, later renamed NinjaOne, won buyers by being faster to deploy and easier to use.

The market has since moved in two directions at once.

The first is consolidation. NinjaOne completed its acquisition of SaaS backup provider Dropsuite in June 2025 and announced a $12.3B valuation in June 2026. N-able now sells RMM with backup, EDR, and MDR. Kaseya bundles RMM, backup, and security in Kaseya 365. The pitch is fewer vendors. The cost is deeper dependence on one supplier.

The second is specialisation. Standalone patch tools such as Action1 and Automox have grown by doing one job well, and security vendors, Heimdal included, now treat patching as a security control rather than an IT chore.

That split has retired a few assumptions that still show up in RFPs.

  • “Our RMM is part of our security stack.” An RMM deploys patches and runs scripts. It doesn’t detect malicious behaviour unless a separate security module is bundled in.
  • “Patched means secure.” A device can report as fully patched while running an unsupported OS. Microsoft ended Windows 10 support on 14 October 2025. Devices outside the Extended Security Updates programme no longer get regular security fixes, whatever the dashboard colour says.
  • “Third-party patching is the same everywhere.” It isn’t. Atera lists Chocolatey and Homebrew for software management, with WinGet reachable only through custom scripts. Datto RMM uses ComStore components. In practice, others, NinjaOne and Heimdal among them, maintain their own catalogues. Coverage of line-of-business applications varies widely.
  • “Unlimited endpoints is always cheapest.” Per-technician pricing only wins when each technician looks after a large number of devices. With a lower endpoint-to-technician ratio, per-device pricing can cost less.

Where the traditional RMM approach falls short

NinjaOne is well reviewed, and most of what follows applies across the category rather than to NinjaOne alone. These are the patterns that push mid-market teams to look elsewhere.

Agent Fatigue. Most mid-market estates now run an RMM agent, an antivirus or EDR agent, a DNS or web filter, a backup agent and often a PAM or application control agent on every device. Each one holds privileged access. Security guidance from CISA and others treats unexpected or duplicate remote-management agents as something to hunt for, because attackers use legitimate RMM tools for persistence. The human cost compounds too. Every extra agent is another console to check, another update cycle to track and another alert stream to triage, and that load grows faster than headcount does.

The management tool is itself a target. RMM platforms hold the keys to every endpoint, which makes them attractive to attackers. In June 2025, CISA advisory AA25-163A reported ransomware actors exploiting unpatched SimpleHelp RMM instances (CVE-2024-57727) to reach downstream customers. The same pattern has played out with other remote-management tools named in this guide. MFA enforcement, granular role-based access, long audit-log retention, and script-approval controls are now baseline questions, not extras.

Patch success is harder to prove than to report. Community threads about several RMMs, NinjaOne included, describe patches that fail silently, land late, or need manual re-runs. The dashboard says deployed. The auditor wants evidence of installed, verified, and on time.

Line-of-business applications fall through the catalogue. OS patching is table stakes. The gap usually sits in the specialist finance, engineering, or clinical application that no catalogue covers, which ends up patched by hand or not at all.

Reporting stops at the IT view. Reviews across the category point to limits on audit-ready reporting. Many RMMs can tell you what is installed. Fewer can map it to CVEs, prioritise by risk, and produce a report a compliance lead can use as it stands.

Where Heimdal fits, and where it doesn’t

We didn’t start as an RMM vendor. We started with security, and patching became central to that because unpatched software is one of the most common ways into a network. That starting point shapes how we look at the NinjaOne question. The useful question is less “which RMM replaces NinjaOne?” and more “which jobs is NinjaOne doing for us, and which of them are really security jobs?”

The line isn’t absolute, though. A meaningful number of our customers already run Heimdal as their day-to-day RMM, using Patch and Asset Management alongside our Remote Desktop, Scripting, PXE Deployment, and BitLocker Management modules. We keep building capability that makes that move easier. Where your environment depends on heavy custom automation or a native PSA, we’ll say so, and this guide shows what to pair us with.

Three ways to buy

Every Heimdal module can be bought three ways.

  • As a standalone product. Patch and Asset Management, DNS Security, Next-Gen Antivirus, PAM, Email Security, Remote Desktop, and the rest can each be bought on its own, with nothing else required.
  • As part of our unified platform. Add modules as you need them, up to the full platform, all on one agent and one console.
  • As a managed service. MDR, MXDR, and Managed ITDR put our 24/7 SOC in charge of detection and response, for teams who want the SOC run for them rather than staffed in-house.

It’s a modular model, not an all-or-nothing choice. You can scale into exactly what you need.

A worked example with the tool you already have

Take Patch and Asset Management as one example among many. Say you already run a UEM or systems management tool that you plan to keep, and your real gap is third-party patching, patch reporting, and asset visibility. You can buy Patch and Asset Management on its own. It runs alongside your existing tool rather than replacing it.

Here’s what that module does.

  • Patches Windows, macOS, and Linux (Debian and Ubuntu), plus more than 350 third-party applications.
  • Tests, security-scans, and repackages every update before distributing it over encrypted channels.
  • Typically delivers updates within about four hours of the vendor’s release.
  • Rolls back OS updates if a patch causes problems.
  • Tracks vulnerabilities by CVE and CVSS and keeps an audit trail of patch history and system changes.
  • Uses peer-to-peer distribution to cut bandwidth at busy sites.
  • Handles in-house and custom software through the Infinity Management add-on, using command-line scripting from the console.

The full platform

One agent. One console. One contract.

  • Patch and Asset Management, with Infinity Management for custom software
  • DNS Security for network and endpoint
  • Next-Gen Antivirus and firewall with our XTP engine, plus Ransomware Encryption Protection
  • Privileged Access Management, covering PEDM, PASM, and Application Control with AppFencing™
  • Email Security and Email Fraud Prevention
  • Threat-hunting and Action Center (TAC) for estate and Microsoft 365 user monitoring
  • Unified Endpoint Management, covering Remote Desktop, Scripting, PXE Deployment, BitLocker, and USB management

The benefit is one place to see whether a device is patched, protected, and correctly privileged, with fewer agents on every host.

The modules also work together in ways separate tools cannot. Our PEDM can automatically deny elevation requests on files with high-risk vulnerabilities (CVSS 7 or above). Remote Desktop sessions can raise privileges through PAM for the length of the session, so technicians don’t need standing admin rights.

AI that is live today, and what comes next

Two AI capabilities are already live in the platform and predate our newer AI work. Predictive DNS uses AI and ML analysis to identify malicious domains before threats materialise. Our email fraud prevention uses outlier detection to catch impersonation, CEO fraud, and out-of-character messages.

On top of those, we’re building AI Wingman, a cross-platform intelligence layer delivered in phases.

  • AI Wingman Assist gives platform guidance in the dashboard, surfacing the right actions and best-practice settings.
  • AI Wingman Triage, included with TAC, uses multi-agent systems to help validate incidents and speed up triage.
  • AI Wingman SOC, included with TAC and MXDR, brings AI acceleration into our managed SOC.

How to choose a NinjaOne alternative without drowning in demos

Do you actually need to replace NinjaOne?

Start by listing what NinjaOne does for you today. For most internal IT teams that means monitoring and alerting, remote support, OS and third-party patching, scripting, some mobile device management, and, since the Dropsuite deal, perhaps backup.

Then mark which of those jobs is failing. If only one is, fix that one. Replacing a whole RMM to solve a patch-reporting problem is an expensive way to solve a small problem.

Signals that it is time to move

  • Your patch compliance report needs editing before an auditor can use it.
  • Key third-party or line-of-business applications sit outside the patch catalogue.
  • Renewal pricing is growing faster than the fleet.
  • Devices on unsupported operating systems still show as compliant.
  • The security team runs its own agents because the RMM doesn’t cover their needs.
  • Remote sessions or patch jobs need manual re-runs often enough that someone tracks them in a spreadsheet.

What mid-market teams underestimate

  • Migration effort. Switching means redeploying agents and rebuilding scripts, policies, and monitors, then retraining the team. In practice this takes weeks to months.
  • Notice periods. NinjaOne’s 60-day notice window, and annual commitments elsewhere, decide your real switch date. Put the date in the calendar before the evaluation starts.
  • The security of the tool itself. Ask every vendor about MFA enforcement, role-based access, audit-log retention, script-approval controls, and their vulnerability disclosure history.
  • Add-on costs. Backup, MDM, network discovery, and extra remote sessions are often priced separately. Price the configuration you’ll actually run.

Unified, standalone or layered?

  • Unified suits lean teams that want fewer agents, one console, and one vendor to hold to account. The trade-off is dependence on one supplier.
  • Standalone works for teams with one clear gap and a tool they want to keep.
  • Layered suits teams that keep an RMM for IT operations and add a security-led platform for patching, protection, and privilege control. This is the most common pattern we see with customers moving off a traditional RMM.

What a new tool won’t fix

  • A missing patch process. Without test rings, deferral windows, and an owner for exceptions, any tool will deploy problems faster.
  • Unsupported operating systems. No tool can install a security update that the vendor no longer ships.
  • Applications with no vendor patch. Those need compensating controls such as application control or network isolation.

How to run a proof of concept that tells you something

There’s no independent, recurring lab test for RMM or patch tools that compares to AV-TEST for endpoint security. So patch speed and coverage claims are vendor claims until you measure them yourself.

  1. Pick 50 to 100 devices that reflect your estate, including macOS and Linux if you run them.
  2. List your top 20 third-party and line-of-business applications and check each against the vendor’s catalogue.
  3. Measure time from vendor release to verified install across one Patch Tuesday cycle.
  4. Break something on purpose and test rollback.
  5. Pull an audit report and hand it to whoever owns compliance. Ask whether they would accept it as it stands.
  6. Test MFA enforcement, role-based access, and audit-log retention.
  7. Price the tool at your own endpoint-to-technician ratio, including every add-on you will need.
  8. Run remote sessions over a poor home connection, not just the office network.

NinjaOne as the baseline

  • What it is. A cloud platform for unified IT management covering RMM, patching, MDM, remote access, and backup (via Dropsuite), used by both MSPs and internal IT teams.
  • Best for. Teams that put usability first and are comfortable pairing it with a separate PSA or service desk.
  • Key strengths. NinjaOne holds around 4.7 out of 5 on G2 from roughly 5,000 reviews (as of September 2026). Reviewers often praise its usability, fast deployment, and support. NinjaOne states that onboarding, training, and support are free and cites a CSAT of 98+. It offers iOS and Android device management and a separate FedRAMP instance for government buyers, whose authorisation status buyers should confirm on the FedRAMP Marketplace.
  • Trade-offs. Reviewers keep coming back to the same limits. They cite report customisation, occasional remote-access and patch-reliability issues, thinner MDM depth than dedicated UEM tools, and price increases at renewal. It offers ticketing but relies on integrations for full PSA billing and contract management.
  • Pricing. NinjaOne publishes a range of $3.75 per device per month at 50 or fewer endpoints, falling to $1.50 at 10,000 endpoints (retrieved 25 September 2026). Prices vary by region and products purchased. Customers without a promotional commitment can cancel with 60 days’ notice, and month-to-month billing is available “on a case-by-case basis.” A 14-day free trial is available.

The 10 best NinjaOne alternatives

1. Heimdal

  • What it is. A security-led platform where every module, from Patch and Asset Management to DNS Security, PAM, endpoint protection, and email security, can be bought on its own, as part of our unified platform, or as a managed service run by our SOC.
  • Best for. Mid-market and enterprise teams whose main reason for leaving NinjaOne is patch compliance, security posture, or Agent Fatigue, rather than helpdesk workflow.
  • Key strengths. We patch Windows, macOS, Linux, and more than 350 third-party applications, typically within about four hours of release, with OS update rollback and CVE-mapped audit trails. Because patching sits on the same agent as our NGAV, DNS Security, and PAM modules, you can close a vulnerability, block the domain an exploit calls home to, and remove the local admin right it would need, all from one console. For day-to-day IT work, Remote Desktop, Scripting (with natural-language AI Scripting to help write scripts), PXE Deployment, and BitLocker Management run on the same agent. If you want detection and response run for you, MXDR adds our 24/7 SOC.
  • Trade-offs. We don’t include a native PSA or ticketing system, so teams that need one should pair us with a service desk tool. Teams that depend on large libraries of custom automation will find our Scripting module more focused than a script-heavy RMM such as ConnectWise Automate. Test both against your own workflows in the PoC.
  • Third-party validation. Heimdal was named in the Gartner Europe Context Magic Quadrant for Endpoint Protection in May 2026. In August 2026 we were listed as a representative vendor in Gartner’s Market Overview for Workspace Cybersecurity Platforms, alongside vendors including Microsoft, CrowdStrike, and Sophos. We’re also in an analyst relationship with Forrester and expect a report to publish soon.
  • MITRE ATT&CK coverage. Our MITRE ATT&CK coverage is publicly mapped on the Tidal Cyber Registry. Search for Heimdal and you can see exactly which attack techniques and sub-techniques we detect and stop, down to the sub-technique level. We haven’t paid to participate in the MITRE Engenuity Evaluations, which are a vendor-funded programme. Our coverage is transparent and independently verifiable at any time. Pull the mapping into your PoC scorecard and set it beside the security add-ons of any RMM you are evaluating.
  • Pricing. Our pricing calculator gives you an instant estimate on the page and by email once you choose your modules and endpoint count.

2. Action1

  • What it is. A cloud-native patch management and vulnerability remediation platform, increasingly used as a lightweight RMM. See our Action1 alternatives guide.
  • Best for. Small and mid-size internal IT teams whose core need is patch compliance.
  • Key strengths. According to Action1’s documentation, it covers OS and third-party patching, peer-to-peer update distribution, deferred deployment, and a software repository that accepts custom packages.
  • Trade-offs. There’s no native PSA, and monitoring and alerting are lighter than in a full RMM. Some users say they want iOS and Android management.
  • Pricing. Free for the first 200 endpoints with “no feature limitations,” with free-tier support through a community Discord. Above 200 endpoints, pricing is by quote. There’s no minimum seat requirement, despite what some comparison articles state.

3. ManageEngine Endpoint Central

  • What it is. A broad unified endpoint management platform for internal IT, available in the cloud or on-premises, covering patching, software deployment, OS imaging, MDM, and remote control. See our ManageEngine alternatives guide.
  • Best for. Mid-market and enterprise IT teams, including regulated or segmented networks that need an on-premises deployment.
  • Key strengths. A wide feature set, a large curated third-party patch catalogue, and an on-premises option for restricted networks.
  • Trade-offs. The recurring gripes are a dense interface, upgrade overhead for on-premises installs, and gaps in documentation. Service desk functions sit in a separate product, ServiceDesk Plus.
  • Pricing. Priced by edition and endpoint count, with some tiers published on ManageEngine’s site.

4. Automox

  • What it is. A cloud-native patching and endpoint automation platform. Its “Worklets” let teams script custom tasks across Windows, macOS, and Linux.
  • Best for. Internal IT teams focused on cross-platform patching who want automation without running an on-premises server.
  • Key strengths. A patch catalogue combined with scripted Worklets, and a public entry price that makes early budgeting easier.
  • Trade-offs. There’s no native PSA, and remote support and monitoring aren’t its focus. Teams replacing all of NinjaOne will need a second tool for those jobs.
  • Pricing. Automox lists entry pricing from about $1 per endpoint per month on an annual commitment (as of September 2026).

5. Atera

  • What it is. An all-in-one RMM and helpdesk platform with per-technician pricing and unlimited endpoints. See our Atera alternatives guide.
  • Best for. Small IT teams with a high endpoint-to-technician ratio who want ticketing built in.
  • Key strengths. Predictable pricing, a native helpdesk, and quick onboarding. AI Copilot is included in all plans.
  • Trade-offs. Reviewers note less scripting and customisation depth than older RMMs, and some remote-access frustrations. Third-party patching relies on package managers, Chocolatey and Homebrew natively, with WinGet reachable only through custom scripts, rather than a curated catalogue. Remote-session concurrency, reporting depth, and audit-log retention vary by tier.
  • Pricing. IT department plans per technician per month (retrieved 25 September 2026) are listed below.
Atera IT department plans, price per technician per month (retrieved 25 September 2026)
Plan Billed annually Billed monthly
Professional $149 $169
Expert $189 $229
Master $219 $269
Enterprise Custom Custom

Network Discovery is an add-on at $29 per technician per month. A 30-day free trial is available.

6. N-able N-central (and N-sight RMM)

  • What it is. RMM from a publicly traded vendor (NYSE: NABL). N-central is the advanced product, available in the cloud or on-premises. N-sight is the simpler cloud product. N-able also sells Cove backup, EDR, and Adlumin MDR. See our N-able alternatives guide.
  • Best for. Organisations that want RMM, backup, and security from one listed vendor. N-able’s products are built primarily for MSPs, which shapes the licensing and console design.
  • Key strengths. Policy-driven automation at scale in N-central, integrated security and backup, and an on-premises option.
  • Trade-offs. Reviewers most often flag macOS support depth and integration or support complaints. Choosing between two RMM products can complicate selection.
  • Pricing. Quote-based. Contact sales.

7. Kaseya VSA

  • What it is. A highly configurable RMM within Kaseya’s IT Complete and Kaseya 365 portfolio.
  • Best for. Teams already standardised on Kaseya tools such as Autotask, IT Glue, and Kaseya backup.
  • Key strengths. Deep automation and policy management, network topology mapping, and tight integration with the rest of the Kaseya portfolio.
  • Trade-offs. Interface complexity and inflexible licensing come up again and again, including customers paying for licences that are no longer in use. As historical context, in July 2021 REvil ransomware operators exploited on-premises VSA servers. According to Kaseya, fewer than 60 of its direct customers and fewer than 1,500 downstream businesses were affected. Kaseya has since rearchitected and hardened the platform, so review its current security documentation rather than relying on history alone.
  • Pricing. Quote-based. Contact sales.

8. Datto RMM

  • What it is. A cloud RMM, now part of Kaseya, closely aligned with Datto backup and Autotask PSA. See our Datto alternatives guide.
  • Best for. Teams already running Datto backup and Autotask. Like most Kaseya products, it’s designed mainly around MSP operations.
  • Key strengths. Reviewers often cite a usable interface and configurable dashboards. Third-party patching and automation run through ComStore components, and Datto lists built-in ransomware detection.
  • Trade-offs. Patch coverage depends on the ComStore components available. Some reviewers mention pricing complexity and inconsistent support.
  • Pricing. Quote-based. Contact sales.

9. ConnectWise Automate / ConnectWise RMM

  • What it is. A deep-scripting, highly customisable RMM, formerly LabTech. ConnectWise’s product messaging now centres increasingly on the cloud-native ConnectWise RMM. See our ConnectWise alternatives guide.
  • Best for. Teams with dedicated automation engineers who want maximum control over scripting and policy.
  • Key strengths. Powerful automation, a large community script library, and integration with ConnectWise PSA.
  • Trade-offs. The steep learning curve, feature gaps between the desktop and web consoles, and opaque pricing are what reviewers mention most. As historical context, in February 2024 an authentication-bypass flaw in on-premises ScreenConnect, ConnectWise’s remote-access product (CVE-2024-1709, CVSS 10), was exploited in the wild and added to CISA’s Known Exploited Vulnerabilities catalogue. Ask about current patching and hardening practices during evaluation.
  • Pricing. Quote-based. Contact sales.

10. GoTo Resolve

  • What it is. A remote support tool, formerly GoToAssist, with lightweight RMM and patching.
  • Best for. Helpdesk-led teams whose main need is remote support and whose endpoint management needs are modest.
  • Key strengths. Reviewers praise its ease of use for live support sessions across desktops and mobile devices.
  • Trade-offs. Patching and reporting are shallower than in a full RMM, so it rarely replaces NinjaOne on its own.
  • Pricing. Check GoTo’s current pricing page, as tiers change.

Also worth a look

  • Pulseway. A mobile-first RMM with auto-remediation and remote control, suited to small teams that respond from a phone. Reviewers raise network monitoring and SNMP depth as limits.
  • Tanium. Real-time visibility and remediation for very large estates.
  • Ivanti. Patch, UEM, and vulnerability management for enterprise IT.
  • Microsoft Intune with Windows Autopatch. A common choice for Microsoft-centric internal IT. Third-party application coverage usually needs an extra tool.

Choosing by situation

  • NinjaOne mostly works, but patch evidence and third-party coverage don’t. Keep NinjaOne and add a patching layer. Heimdal Patch and Asset Management, Action1, or Automox can each run alongside it.
  • You want to cut agents and bring patching under security. Heimdal’s platform puts patching, NGAV, DNS Security, and PAM on one agent. Pair it with a service desk tool if you need ticketing.
  • You want the SOC run for you. Heimdal MXDR adds 24/7 detection and response on top of the platform.
  • You need a full RMM replacement with an on-premises option. ManageEngine Endpoint Central or N-able N-central.
  • You’re a small team that lives in the helpdesk. Atera, with GoTo Resolve if remote support is the main job.
  • You’re already invested in Kaseya, Datto, or ConnectWise tools. Stay within that family and evaluate VSA, Datto RMM, or ConnectWise RMM.
  • You’re Microsoft-first and moving to Intune. Intune with Windows Autopatch, plus a dedicated tool for third-party patching.

Start with an honest list of which jobs are failing today. For most teams, that’s one job. Maybe two. And fixing those is smaller than a full migration.

Frequently asked questions

How much does NinjaOne cost?

NinjaOne publishes a range from $3.75 per device per month at 50 or fewer endpoints down to $1.50 at 10,000 endpoints (retrieved 25 September 2026). Prices vary by region and by products purchased.

Does NinjaOne have a contract, and how do I cancel?

According to NinjaOne’s pricing page, customers without a promotional commitment can cancel with 60 days’ notice. Month-to-month billing is available on a case-by-case basis. Check your own agreement, since promotional commitments change the terms.

Is there a free NinjaOne alternative?

Action1 is free for the first 200 endpoints, according to its pricing page. It focuses on patching and vulnerability remediation, so it covers part of what NinjaOne does rather than all of it.

Is Heimdal an RMM?

We didn’t start as one. We’re a security-led platform, and patching sits at the heart of it. A meaningful number of our customers do run Heimdal as their day-to-day RMM, using Patch and Asset Management with our Remote Desktop, Scripting, PXE Deployment, and BitLocker Management modules, and we keep building in that direction. We don’t include a native PSA, so teams that need ticketing pair us with a service desk tool.

Can I run Heimdal alongside NinjaOne or another RMM?

Yes. Every Heimdal module can be bought on its own. A common pattern is keeping an existing RMM or UEM tool for IT operations and adding Heimdal Patch and Asset Management for third-party patching, CVE-mapped reporting, and asset visibility, or adding DNS Security or PAM for a specific security gap.

How much does Heimdal cost?

Use our pricing calculator. Choose your modules and endpoint count and you get an instant estimate on the page and by email.

Which NinjaOne alternatives include a helpdesk?

Atera includes a native helpdesk. N-able N-sight includes ticketing and billing. ManageEngine offers ServiceDesk Plus as a separate product. Kaseya, Datto, and ConnectWise pair their RMMs with their own PSA products.

How long does a migration from NinjaOne take?

In practice it takes weeks to months, depending on estate size and how much custom scripting and policy you need to rebuild. Start the evaluation well before your notice date, and run old and new agents in parallel on a pilot group before cutting over.

Author Profile

Head of Content at Heimdal. A journalist by trade who cares about helping MSPs and security teams make better decisions, enjoy their work, and see real results.

CHECK OUR SUITE OF 11 CYBERSECURITY SOLUTIONS

SEE MORE