Privileged Access Management
About
Integrate Heimdal's advanced security features with Autotask PSA to automate support ticket creation and management, significantly boosting operational efficiency. This integration enhances productivity for MS(S)Ps and enterprises by streamlining incident response and centralizing notifications.
Features
Automated Ticket Creation:
Operations Board: Manages CPU, memory, disk, updates, antivirus, DNS poisoning, and firewall alerts.
Cyber Alerts Board: Handles ransomware alerts, privileged access management, endpoint & DNS security, and zero trust alerts from Heimdal.
Managed Account Synchronization:
Automatically synchronizes Heimdal accounts with Autotask PSA accounts.
Bespoke Customer Management:
Search, sort, add, and assign Heimdal accounts in Autotask PSA.
