Network Security
Vulnerability Management
Privileged Access Management
Endpoint Security
Threat Hunting
Unified Endpoint Management
Email & Collaboration Security
Contents:
In this article, we’ll comprehensively discuss the 8 best ConnectWise competitors and alternatives for you to consider.
Key Points
- Best Competitors & Alternatives to ConnectWise.
- Heimdal®.
- Atera.
- Datto.
- BeyondTrust.
- N-Able N-central.
- NinjaOne.
- Ivanti.
- ManageEngine.
- Comparison Table: ConnectWise Alternatives.
- Frequently Asked Questions (FAQ).
The 8 Best Competitors & Alternatives to ConnectWise
1. Heimdal®
Heimdal® is the solution that provides MSPs with a complete suite of tools to use for every process they follow and help keep their customers’ data secure. Beyond its RMM and backup capabilities, with Heimdal® you also benefit from.
- Vulnerability Management;
- Privileged Access Management Tools;
- Threat Hunting;
- Email Security;
- Network Security;
- Endpoint Security;
- Unified Endpoint Manager;
- A World Class Customer Service With a Single Point of Contact;
- Reporting and Compliance.
Choosing Heimdal®, you get all your security and RMM tools in a single place – rather than having to choose between specialized solutions from different suppliers.
What Do Our Customers Say?
We’re putting ourselves first because we believe it, and so do our customers.
Here’s what our customers say:
I’ve tested virtually every cybersecurity package available with varying results. I was one day recommended Heimdal® by my bank, and since banks rely on security to stay in business, I tried it, and I’ve never looked back.
I once made a mistake with my license details, and the support team resolved my issue immediately. They not only seem high on security but also high on customer support.
The protection not only covers interactions that you make on your computer online, but it also updates other software packages automatically, so you are not running applications that may become vulnerable.
Mike H., MD
It’s not just the feature rich software, it’s the fact that this company stands right behind their product with nothing short of excellent support. They know it’s important to get to clients promptly and they know they need to have actionable knowledge. They excel at both.
Mark F., Director
Heimdal® Pros
- Unified platform in a user-friendly and easy to use interface.
- Excellent RMM and backup capabilities.
- Fully customizable and modular solution that you can tailor to the specific needs of your organization.
- Additional capabilities such as patch and asset management, access management, network security, endpoint security.
Heimdal® Pricing
Experts at Heimdal® analyze your requirements and provide you with a custom quote that is customized to your needs and budget.
2. Atera
Atera, one of the ConnectWise alternatives, provides a platform that allows your IT team to access, monitor, and manage networks and devices from anywhere.
It consolidates patch management, automation, reporting, helpdesk, and integration with other tools into a single solution to simplify IT management activities and increase productivity.
Atera’s real-time remote monitoring and scalable management capabilities provide proactive oversight of users, devices, and sites, which is backed by automated warnings and customized thresholds based on device type and user preferences.
Atera Pros
- Easy navigation and a user-friendly interface enhance user experience.
- Comprehensive features like patch management, advanced reporting, ticketing, and remote access for technicians streamline IT operations.
Atera Cons
- Limited customization options hinder tailoring the platform to specific needs.
- Password manager functionality doesn’t meet expectations.
- Features like dark mode limit the flexibility and user preferences.
Atera Pricing
Atera starts at $149 per month. For enterprise-grade services, you need to request a custom quote based on your requirements.
Testimonials
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–It is my all-in-one IT toolkit, through which I can easily handle tickets, monitor systems and remtely access the my team’s systems, due to its organized and easy to use interface with clear and easy implementation.
It get easily integrated with the tools I already have , which saves me frustration and time. Patching and reporting are two frequently daily used tasks that are automated, which frees me upto work . The customer support it friendly and knowledge to solve any technical glitch on the priority.
Windows updates will sometimes make the software not report correctly / need to be re installed. Randomly the Atera service on systems will need to be re-enabled for correct reporting.
3. Datto
Datto RMM is a cloud-based solution that allows for remote endpoint management. It improves network efficiency and reduces costs by providing remote security, monitoring, and management.
The platform provides user-friendly dashboards for instant data assessment and analysis, as well as automation features like intelligent warnings and auto-resolution to help IT teams streamline procedures.
Datto RMM has a security-first strategy to ensure comprehensive endpoint and data security, which includes native ransomware detection and two-factor authentication.
Datto Pros
- Reliable backup solution with features like automated backups, file/volume/server recovery, and offsite backups for enhanced data protection.
- Simple deployment and user-friendly interface make it easy to navigate and manage devices.
Datto Cons
- Implementation of needed changes can sometimes take longer than desired, potentially impacting user experience and workflow efficiency.
- Technical support may not always be consistent or responsive, leading to frustrations with resolving issues.
- Pricing can be tricky and expensive, especially for smaller businesses, and some units may experience unexpected offline incidents.
Datto Pricing
Datto offers tailor-made pricing plans — you need to contact the sales team.
Testimonials
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–We moved from Sophos to DattoEDR with managed windows Defender. It is noisy at first but it has proven to show us many things that Sophos didn’t. We are happy that new features are coming.
High skill ceiling and requires much more technical labor than other products in terms of detections. Documentation in regards to integrations with additional Kesaya stack is lacking.
4. BeyondTrust
BeyondTrust is one of the best ConnectWise alternatives that enables safe access and support for devices worldwide, with a notable focus on privileged access management.
It uniquely combines remote support and access management capabilities, making it ideal for security-focused organizations.
Particularly adept at managing access rights, it offers advanced features like unattended access, file transfer, and chat support.
Integration with ITSM tools and identity suppliers improves its value for organizations that use these systems.
BeyondTrust Pros
- Centralized console allows for easy connection to various protocols, simplifying remote access management.
- Supports multiple use cases, including providing remote assistance, managing roles and accesses, and facilitating secure connections for third-party vendors.
BeyondTrust Cons
- The web access console experience may not match the desktop client access console experience, leading to limitations in functionality.
- Setting up direct connections to servers/services from end-user machines using protocol tunnelling can be complex.
BeyondTrust Pricing
BeyondTrust offers custom pricing, and for that, you need to request a quote from their sales team.
Testimonials
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–I like that you can configure BeyondTrust Remote Support within your domain’s environment and that you can also group devices according to categories, BeyondTrust Remote Support has several remote tools to support remote work like changing client display resolution, blocking client actions while you on the client’s host machine etc.
VPN connection isn’t available everywhere. as after connecting to the VPN the internet speed gets reduced.
5. N-Able N-central
N-able N-central provides comprehensive software for MSPs to serve their clients, including RMM solutions like remote access and task automation, as well as endpoint detection and response (EDR) for device security. It features a disk encryption manager to ensure storage integrity.
It can also be paired with N-able Cove Data Protection to improve client security. The bundle also includes a patch manager, automatic configuration manager, and mobile device fleet management. The integrated ticketing service enables easy connection with your chosen PSA.
N-able N-central Pros
- Offers a wide range of features for IT management, including remote management of multiple PCs, scheduled antivirus scans, and server management.
- It provides remote access through Take Control, a built-in backup manager, antivirus, and automation tools, enhancing operational efficiency.
N-able N-central Cons
- Convoluted patch management and occasional issues with agents may disrupt workflow and require troubleshooting.
- Some users report dissatisfaction with customer support, citing slow responses and a lack of effective solutions.
- A steep learning curve and limitations in alerting functionality may require significant time investment and customization for optimal use.
N-able N-central Pricing
N-able offers custom pricing plans; for that, you need to contact the sales team.
Testimonials
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–The price tag for N-central is super cheap… so cheap that when I first signed up, I was sure they were quoting me monthly pricing. But not cheap like Prado knockoffs – this is a quality suite of tools for managing, monitoring, and maintaining all computing devices with minimal work on the tech side. It’s a simple install and you’re done. Logging into the portal for management gives you a wealth of information, and using the included TakeControl functionality makes end user troubleshooting easier than a phone call. It works across Mac and Windows, and has agents (that I haven’t tested) for Ubuntu and CentOS. It’s so cost-effective and easy to use/deploy that I’m never going to NOT use it in every company I work in from now on.
I think there’s too many features at times that it’s impossible to be aware of them all, and therefore there’s chance things are not done efficiently or the correct way. It almost needs it’s own training/education platform to get the most out of it. There’s a lot of bugs recently with devices not getting new agent versions, devices appearing with the incorrect network name, and devices disappearing and re-appearing.
6. NinjaOne
NinjaOne, formerly NinjaRMM, is a powerful RMM platform and one of the best ConnectWise alternatives, that simplifies remote device management for the IT teams in your MSP organization. Consolidating device and patch management, software management, task automation, remote control, backup, ticketing, and documentation into a single solution improves operational efficiency.
Its real-time device monitoring provides proactive issue resolution, reducing end-user impact and providing a consistent experience.
NinjaOne Pros:
- Automation features are intuitive and easy to create, allowing for streamlined workflows and improved productivity.
- Scalability allows for easy management of business growth, ensuring the platform remains effective as the business expands.
NinjaOne Cons:
- The lack of features such as network drive mapping and direct printer installation through the app may inconvenience end-users and require additional steps for IT administrators.
- The end-user device login history feature is missing, limiting visibility into user activity and potentially impacting remote monitoring and auditing processes.
NinjaOne Pricing:
NinjaOne offers custom pricing. You can get one by requesting a quote from them.
Testimonials
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–Ninja has become our central repository for all our computers and servers on our network. Its an invaluable tool to push out new software and updates to them. Its easy to use, finding the computers that need support by the users name, computer name, serial number, etc is easy as putting them in the search bar to instantly go to that computer.
It was easy enough to implement, utilising an MSI installer, you can get it silently installed on to the computers easily. We use the system every day, to remotely support the users, and to push out the software and see feedback if the installs fail, and scheduling them to is useful.
Support from Ninja has been good, and visiting the dojo (their internal forum support) is useful to see their FAQs, etc. It integrated into our way of working well and the guys know this is the go to when someone needs help.
With the unlimited amount of included users, we were looking forward to implementing remote access capabilities to some of our remote users (access to PC from mobile device). Many of these users would be using their phone for remote access, unfortunately, mobile support for end users isn’t properly implemented yet. There are various other features that we wished NinjaOne would implement (multi split window for multi-monitor when remoted into remote PC for example), some of which are on their roadmap, some of which are not.
7. Ivanti
Ivanti Remote Monitoring Manager streamlines device management by providing remote access to a variety of devices, regardless of location. It automates device provisioning and software deployment, thereby decreasing manual labor. Its complete system analysis skills allow it to handle issues remotely, which is critical in remote working scenarios.
It enables software provisioning, automation, and deployment from any location, providing secure access to tools in hybrid or remote work environments. Integrated IT and business data enable data-driven decision-making by making device performance easier to monitor and manage for a consistent user experience.
Ivanti Pros
- Provides a consistent set of shortcuts and settings, enhancing user experience and productivity by streamlining access to frequently used tools and resources.
- Offers managed sets of printers and drive mappings, simplifying IT administration and ensuring uniformity across endpoints.
Ivanti Cons
- Management Console is not web-based and only runs on Windows, potentially limiting accessibility for users who prefer alternative operating systems or remote management.
- Support and documentation can be challenging to find at times, leading to potential roadblocks in troubleshooting or implementation processes.
- Despite its powerful features, some aspects, such as MDM and patch reporting, may fall short of expectations or require additional development to reach their full potential.
Ivanti Pricing
It offers custom pricing, and for that, you need to request a quote by filling out a form through its website.
Testimonials
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–This advanced security management platform is capable of multiple functionalities such as securing and managing user’s devices, as well as helps users to manage their workspace. It allows quick deployment for windows operating environments and provides end to end protection and patch management for your Android and iOS devices. It uses automated intelligence for a lot of its features, which reduces manual efforts in managing different protocols and the costs thereto.
Reporting mechanism has to be improved, if we need to generate a report of usage similar to VMware VRops.
Santhosh K., Senior Technical Associate – Virtualization/End User Ops / Security
8. ManageEngine
ManageEngine Endpoint Central, one of the ConnectWise alternatives, enables IT organizations to set up secure remote work environments. It allows for seamless access to resources from any device while also providing application-level controls and intent-based policies to improve security.
It supports diverse BYOD ecosystems and allows for easy control of all endpoints, including on-premises and remote devices, desktops, and mobile devices. This platform allows for remote device deployment while upholding high-security standards.
ManageEngine Pros
- Facilitates the organization and tracking and automation of tasks and projects, ensuring efficient task allocation and progress monitoring.
- Offers robust reporting tools that allow for comprehensive analysis of ticket data, enabling informed decision-making and performance evaluation.
ManageEngine Cons
- Users may experience occasional crashes, impacting the productivity and reliability of the software.
- Lack of regular updates may result in missing out on new features, performance enhancements, and security patches.
- Some documentation may be outdated or inaccurate, leading to confusion and inefficiencies in software usage and troubleshooting processes.
ManageEngine Pricing
ManageEngine’s pricing is quite confusing. However, it starts at $104 per month and goes up to $5614 per month.
Testimonials
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–Update after 9 months of using Endpoint Central Cloud: it is ok at some features but multi-OS features leave a lot to be desired. macOS features are not useful, linux support is basically nonexistent and if you don’t have Active Directory everything is harder to manage. Very windows centric.
Remote access tools seemed to work alright. Windows patching (os and application) seemed to work alright.
Use the free version if you can. We will not renew our subscription but plan to use the free version that covers 25 computers.
Robust software with many features – Endpoint Central is designed to help IT with many different types of computers and devices and is very good at documentation of help and configuration allowing me to understand what the features are and how they work.
One notable drawback is the absence of an option to plan configuration deployments on a specific day or re-deploy them on a scheduled basis. This lack of scheduling flexibility limits the strategic planning of deployment activities, making it challenging to align software rollouts with optimal timing for our organization’s operational needs.
Comparison Table: ConnectWise Alternatives
You don’t need to go for our words; see Heimdal® vs companies like ConnectWise comparison yourself:
FAQs
What is better than ConnectWise?
We’ve discussed 8 top alternatives that are better than ConnectWise. However, with advanced security capabilities and customer support and reviews, Heimdal stands out as the best alternative to ConnectWise.
Is ConnectWise an ITSM tool?
Asio™ by ConnectWise is a collection of modern IT service management tools. From handling patches and scripts to remote access and monitoring to sales and marketing assistance, ConnectWise helps you improve your team’s abilities, protect your clients, and increase your business’s profitability.
Is ScreenConnect the same as ConnectWise?
Yes, ConnectWise was previously named ScreenConnect.
Cristian is a Content Editor & Creator at Heimdal®, where he developed a deep understanding of the digital threat landscape. His style resonates with both technical and non-technical readers, proof being in his skill of communicating cybersecurity norms effectively, in an easy-to-understand manner.
