Network Security
Vulnerability Management
Privileged Access Management
Endpoint Security
Threat Hunting
Unified Endpoint Management
Email & Collaboration Security
Contents:
In this article, we’ll delve into the top alternatives available right now on the market and analyze their strong points and drawbacks.
Key Points
- What Are the Best N-Able N-central RMM Alternatives?
- Heimdal®.
- NinjaOne.
- Kaseya VSA.
- Atera.
- Datto RMM.
- Pulseway.
- ConnectWise.
- SuperOps Technologies.
- Comparison Table.
- Frequently Asked Questions (FAQ).
What Are the Best N-Able N-central RMM Alternatives?
1. Heimdal®
I’m stating this off the bat, Heimdal® is not your traditional RMM platform, it’s more than this.
Unlike other solutions on this list, Heimdal® provides you with a unified, integrated approach, that combines remote management with some of the most advanced cybersecurity tools on the market.
This might be an advantage for MSPs that are looking for less siloed solutions.
In order to ensure complete protection, it is more likely that you will need to add features and solutions to your RMM product as environments become more complicated.
That’s not the only thing.
Some RMMs are being sold through third-party vendors with varying levels of support, service and network quality, causing all sorts of problems.
However, Heimdal® gives users access to a single internal point of contact for support, which makes it much simpler to provide your clients and customers with efficient network performance management services.
The support is outstanding and involves actual humans from the very beginning. No waiting for a ticket to be created and updated. If you have an issue support wants a remote session to sort it out. This is a refreshing change from the usual bots and procedures that other vendors support usually consist of.
Ryan C. via Trustpilot
Pros
- Unified approach. A single platform combines all your needs, including vulnerability management, patch management, privileged access, network security, and firewalls to name a few.
- Wide functionality. Traditional RMM functionality paired with a broad range of cybersecurity features.
- No 3rd-party support. All customers have a single dedicated contract for support.
- Privileged Access Management. A single platform to access privileged access management (PAM), privilege elevation and delegation management (PEDM), and session management application control (SMAC).
- Threat hunting. Detect the biggest weaknesses in your environment and manage realtime security events.
Cons
- Hardware. Heimdal® currently lacks some functionality to manage hardware insights and alerts.
Price
Heimdal® offers custom pricing based on your needs.
Get in touch with us, book a demo, and one of our representatives will take care of you and discuss all the details.
2. NinjaOne
You might remember NinjaRMM. Well now it’s called NinjaOne, and it’s a strong tool for managing devices remotely, especially for IT teams in managed service providers organizations.
It makes time consuming network tasks like device and patch management, software management, asset management, automation, remote control, backup, ticketing, and documentation much easier by combining them all into one network monitoring software.
With its live device remote monitoring, it helps spot problems before they affect users, keeping everything running smoothly.
Pros
- Great customer support.
- Easy to deploy and implement.
- Offers extensive reports and information on system health.
Cons
- Poor mobile support for end users.
- User interface can be tough to navigate.
- Lack of customization to the ticketing app.
- No possibility to apply policies to filtered groups, only separate per endpoint.
Pricing
NinjaOne offers flexible, per-device pricing, but you will have to contact their representatives to get more information about pricing.
Testimonials
NinjaOne Pros
+ A combination of the application being easy to use, easy to implement and exceptional customer support is what makes using NinjaOne a pleasant experience.
Compared to various other RMM tools we have used, NinjaOne is the tool that best fits our needs.
The setup was quick and easy, and also came with onboarding support from the team at NinjaOne who were very helpful in getting things integrated.
NinjaOne Cons
– The third party AV that I have to create a single install file per device instead of being able to deploy the AV to all devices at once with one install file.
3. Kaseya VSA
With its VSA platform, Kaseya is promising the experience of a unified RMM software capable to manage, automate, secure and monitor both endpoints and mobile IOTs, VMs, and more.
It is designed to eliminate inefficiency through all-in-one endpoint management, automation, and protection.
Pros
- Has the ability to facilitate remote monitoring.
- Facilitates remote monitoring, offers patch management and policy-based automation.
- Easy to use with a customizable user interface.
- The possibility to automate routine tasks and workflows.
Cons
- The interface can be sluggish at times.
- Reports are complicated and hard to build.
- Lacks built-in network monitoring tools.
- The customer service experiences of certain users have been inconsistent, and there is need for improvement in terms of the accessibility of thorough documentation and training materials.
- The software can be quite complex, especially for users who are new to IT management tools
Pricing
Based on the buzz online, Kaseya VSA seems like a more expensive choice, but you can contact them to find exact information about pricing.
Testimonials
Kaseya VSA Pros
+ I love the lightweight agent deployment which works really well on both Mac’s and PC’s.
The administration console is extremely modern and dead simple to use with tons of functionality to take advantage of.
The mobile app is also quite modern and gives you almost all the functionalities for the full web based interface.
Support is fantastic, with quick responses and knowledgable staff. We use VSA X daily and it is an integral part of our operations. It integrates beautifully with Autotask PSA which makes life even easier.
Kaseya VSA Cons
– Kaseya is a powerful tool that offers extensive functionality, although its usability could be improved.
There is a learning curve associated with many of its features, and locating specific functions within the program can be time-consuming due to its complexity.
4. Atera
Atera is a useful tool that lets your IT team handle networks and devices from anywhere.
It brings together patch management, automation, reporting, helpdesk, and integration with other tools in one place, making IT management solution easier and boosting productivity.
With Atera‘s live remote monitoring and flexible asset management features, you can keep an eye on users, devices, and sites proactively.
It also sends automatic alerts and lets you set customized limits based on device type and user choices.
Pros
- Better option for smaller companies.
- Relatively easy to use.
- All-in-one ticketing and remote access directly from the ticket.
- Easy to set up, install, and monitor.
Cons
- Lack of customizations for core features.
- Slow customer support.
- Missing features like detailed reports and a better ticketing system.
- Users have complained it’s slow to use and can crash unexpectedly.
Pricing
- MSP Pro – $99/month
- MSP Growth – $129/month
- MSP Power – $169/month
- MSP Superpower – contact sales for a tailored quote
Testimonials
Atera Pros
+ For MSPs and SMBs, atera is an all-in-one platform for It management. It streamlines and automates patching as well as tasks like ticketing , remote access and remote monitoring.
I use atera every day to keep an eye on my staff.
It provides a frequent customer support and also it is very simple to use and implement which seamlessly integrate with our current tools.
The ticketing system tracks problems, Atera’s real-time monitoring helps prevent outages and its reporting tools offers insights for more informed decision-making.
Atera Cons
– I have requested there be a way to close a support ticket on last message and return the main ticket screen. Currently this is 2 separate steps. Exporting information found on devices to excel or csv would greatly improve the functionality, exporting data directly from the agent screen and not a report improves efficiency.
5. Datto RMM
Datto RMM is a cloud-based management solution for managing endpoints remotely.
It helps make networks work better and saves money by letting you handle security, remote monitoring, and cloud based remote management from a distance.
From getting started to fixing issues, it offers all-around support for a hassle-free experience and making sure everyone uses it effectively.
With easy-to-use dashboards and smart features like automatic alerts and fixes, Datto RMM helps IT teams work faster and smoother.
Plus, it’s super focused on security, with built-in ransomware detection and extra protection like two-factor authentication.
Pros
- Offers a comprehensive range of features.
- Great customer support.
- Offers multiple tools for remote access.
Cons
- The user interface is a bit difficult to use.
- The configuration process is a bit complex.
- Creating custom remote monitoring can be difficult.
Pricing
You can contact Datto’s sales team to obtain tailored pricing.
Testimonials
Datto RMM Pros
+ Datto has a ton of built in tools for managing end points.
I am able to schedule jobs for device or even sites, as well as access the devices remotely using the built in remote support tools that are available with the service.
Working in tech support, I end us using Datto daily to support business issues and requests.
Datto RMM Cons
– Some feature can be improved, for example, some integration with Malwarebytes and Acronis in order to have more report and control with Datto.
6. Pulseway
Pulseway offers comprehensive RMM software designed to empower MSPs and IT teams by reducing downtime, enhancing control, and boosting efficiency.
With Pulseway, you get all-in-one IT remote monitoring and management solution packed with features to ramp up productivity from day one, ensuring you never miss critical alerts allowing business leaders gain visibility.
It allows you to gain a complete view of your network, including workstations, servers, VMs, and network devices.
Pros
- Offers a clean and easy user interface.
- Easy to set up and configure.
- Offers a detailed dashboard with all the key information.
Cons
- The scripting functionality is limited.
- The process of software deployment can be difficult.
- Users have complained of connectivity issues.
Pricing
Pulseway offers a tiered-based pricing starting from $27 per month.
Testimonials
Pulseway Pros
+ I have been using Pulseway for more than 5 years. It has improved tremendously in that time.
The smartphone app is absolutely perfect. This will make it easier to help clients when I am not at the PC. The web interface is still being improved.
Simple deployment even in large sites…I’ve tried several similar systems, but Pulseway is clearly the best.
Pulseway Cons
– Mac and Linux support is second-class at best.
Tech support can be slow to respond. Sales can be pushy.
Some puzzling design decisions regarding scripting and automation.
7. ConnectWise
ConnectWise is a smart RMM tool and a good alternative to N-Able that helps teams stop problems before they happen, find issues fast, and fix them quickly when they do.
It gives you a clear view of your client’s IT setup and cuts down on unnecessary alerts. Plus, it offers helpful features like AI scripting to make your work easier.
Pros
- Easy to use interface and strong navigation.
- Offers various third-party tools and integrations.
- Option to customize and manage task automation.
- Dynamic Device grouping and intuitive scripting.
Cons
- Lack of risk analysis reports tool, even if it has some capabilities the customization is difficult and confusing.
- Can be an expensive option, especially for small IT companies.
- Runs heavy on the endpoint’s resources.
- Not enough training and documentation.
Pricing
ConnectWise is known to be more expensive, which can be a problem if your IT company is small. For full pricing details you can contact their sales team.
Testimonials
ConnectWise Pros
+ It’s UI is really nice and it makes it easy to search and access machines.
Lots of customisation features available to choose from.
I like how it is easy to run cmd in elevated role just from SC. You can also communicate seamlessly with users from this tool. T
heir are different options that you can choose from to install it on a machine. You won’t usually have any issues with it but if you do their customer support team is awesome.
ConnectWise Cons
– Remote CMD doesn’t allow you to easily navigate directories on the device (minor dislike).
8. SuperOps Technologies
SuperOps is a unified PSA+RMM platform tailored for MSPs of all sizes.
With its three core principles, SuperOps offers an all-in-one solution, making workflows efficient.
Automation is key for SuperOps, saving time, and the design is user-friendly.
Pros
- Custom Scripting allows large-scale actions.
- Easy to install and configure.
- AI-integration.
- Rule-building is relatively straightforward.
Cons
- Agent does not self heal for telemetry.
- The platform tends to slow down from time to time.
- Missing some basic features like the ability to bulk edit.
Pricing
- Standard (PSA only) – USD 59/tech/month
- Standard (RMM only) – USD 79/tech/month
- Pro (unified basic) – USD 99/tech/month
- Pro (unified advanced) – USD 129/tech/month
Testimonials
SuperOps Technologies Pros
+ The support is over the top. Honestly, I have used many products and been in the IT game 20 Plus years. and this is by far the best support for ANY product I have ever had.
SuperOps Technologies Cons
– The only thing which I can fault on is the cost per WFH User which is a little constrictive as it would be nice to have the ability to just connect, you never know what is going to happen and when you will need to work from home.
Comparison Table
We analysed each solution and to make it easier for you, we compiled a table scoring each.
Frequently Asked Questions (FAQ)
What’s the best alternative to N-Able?
We’ve looked at seven great options, but when it comes to top-notch security features and excellent customer support, Heimdal shines as the standout choice.
What’s an RMM platform?
Remote Monitoring and Management (RMM) platform helps IT service providers keep an eye on their clients’ IT stuff from afar.
With RMM, businesses can spot and fix problems before they cause any trouble.
How does RMM software do its thing?
It usually finds devices on your client’s network all by itself. Once it spots them, it sets them up automatically.
And it’s pretty smart too—it works with lots of different operating systems, like Windows, Linux, macOS, and even Android and iOS on mobile devices.
Cristian is a Content Editor & Creator at Heimdal®, where he developed a deep understanding of the digital threat landscape. His style resonates with both technical and non-technical readers, proof being in his skill of communicating cybersecurity norms effectively, in an easy-to-understand manner.
