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UK’s leading mail service, the Royal Mail, has stopped its international shipping services due to “severe service disruption”. The company described the cause as a “cyber incident”.
Although the event had no effect on delivery or pickup services in the UK, the company encouraged consumers to postpone export orders while the problems were fixed because they could not be sent to foreign countries.
Royal Mail Addresses the Problem
BleepingComputer reached out to Royal Mail to find out more details about the cyberattack. A spokesperson of the mailing service told them that the incident was detected yesterday and that UK/domestic mail remained unaffected following the attack.
In a separate statement, Royal Mail informed the persons using their services that items which have already been delivered might be subject to delays. The company’s Parcelforce Worldwide services have also not been affected.
Our import operations continue to perform a full service, with some minor delays. Parcelforce Worldwide export services are still operating to all international destinations though customers should expect delays of one to two days.
Royal Mail (Source)
Royal Mail reported the “cyber incident” to UK security agencies and hired outside experts to help them with the ongoing investigation.
We’re experiencing disruption to our international export services and are temporarily unable to despatch items to overseas destinations.
We strongly advise customers to hold any export items while we work to resolve the issue.
Sorry for any disruption this may cause.
— Royal Mail (@RoyalMail) January 11, 2023
A spokesperson of the UK National Cyber Security Center (NCSC) declared that they have been informed of the incident and are working with Royal Mail, alongside the National Crime Agency, to fully understand the impact.
Our teams are working around the clock to resolve this disruption and we will update you as soon as we have more information. We immediately launched an investigation into the incident and we are working with external experts. We have reported the incident to our regulators and the relevant security authorities.
Royal Mail (Source)
It isn’t the first time in recent memory that Royal Mail has experienced issues. In November, an outage led to the company’s tracking services being unavailable for more than 24 hours.
The Click and Drop website of the British postal service company was also suspended in November after a data breach exposed customers’ information to attackers.
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Cristian is a Content Editor & Creator at Heimdal®, where he developed a deep understanding of the digital threat landscape. His style resonates with both technical and non-technical readers, proof being in his skill of communicating cybersecurity norms effectively, in an easy-to-understand manner.
