Yodel is a delivery service company from the United Kingdom. It was initially known as the Home Delivery Network, until it bought the B2B and B2C businesses of DHL Express UK and afterward, renamed itself as Yodel in May 2010.

What Happened?

A cyberattack has caused delays in package distribution and online order tracking for the delivery service firm Yodel, which is situated in the United Kingdom.

As BleepingComputer reported, the company has not disclosed any information on the issue, including when it took place or what caused it, but they imply that client payment information has not been compromised since it is neither kept on their systems nor processed by them.


The company is striving to resolve the present difficulties “as fast as possible,” according to a statement that can be seen on the Yodel website, and they appreciate users for their patience in the meanwhile.

We are currently experiencing some technical issues and as a result our Customer Service team are currently unavailable.

Parcel tracking is also unavailable via our tracking page and our Yodel app. We are working on resolving these issues as quickly as possible. Thanks for your patience.


A Yodel spokesperson declared for the publication ECHO:

Yodel has experienced a cyber incident that has caused some disruption. We are servicing customers but tracking is currently impacted.

As soon as we detected the incident, we launched an investigation, led by our internal IT division and supported by an external IT forensics group. We are working to restore tracking as quickly as we can and have engaged with all relevant authorities.

Yodel would like to sincerely apologise to their clients and their customers for any disruption this incident may have caused, and reassure them that the team are working around the clock to resolve this incident.


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