T-Mobile is the brand name used by Deutsche Telekom AG’s mobile communications companies. The brand is also present in the Czech Republic, the Netherlands, Poland, and the United States.

What Happened?

T-Mobile says that its free Scam Shield robocall and scam prevention service stopped 21 billion scam, spam, and nuisance robocalls this year, equivalent to an average of 1.8 billion scam calls detected or blocked per month.

Furthermore, based on statistics until early December 2021, the carrier fund estimates that scam call traffic has hit an all-time high, increasing by more than 116 percent from 2020 to a total of around 425 million scam call attempts each week.

T-Mobile stated last year, when it unveiled the Scam Shield service, that it would identify or prevent around 12 billion scam calls in 2019 and that nearly 30 million Americans would fall victim to a phone scam within a year.

Attempted scam calls hit record highs in 2021, but with Scam Shield we are identifying or blocking an average 1.8 billion calls each month — or 700 calls per second! — for our T-Mobile and Metro by T-Mobile customers. We are the only provider protecting every single customer with the free scam-fighting tools in Scam Shield, regardless of their plan or device,” said Jon Freier, President, T-Mobile’s Consumer Group. “We know that scammers won’t stop as long as they continue to be successful, so we are doing everything we can to make their job as hard as possible. Scam Shield leverages T-Mobile’s powerful network to help keep our customers protected in real time, 24 hours a day, seven days a week.


As reported by BleepingComputer, more than half of these 21 billion calls were connected to fraudulent automobile warranty frauds, with other top scam efforts posing as the Social Security office (10%), wireless provider (9%), car insurance business (6%), or package delivery service (4%).

Throughout 2021, the fraudsters’ top targets were persons from Texas, Florida, Arizona, and Georgia, with those in the Dallas/Fort Worth area code being the most targeted.

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