The British postal service company, Royal Mail, temporarily suspended its Click and Drop website on Tuesday, November 1, 2022, due to a data breach. The security incident gave users access to other customers’ information.

Royal Mail suspended the website as a precautionary measure while the problem was investigated by security experts.

Details About the Incident

The data breach was discovered after users warned Royal Mail that they are having access issues on Click and Drop and can’t see the orders they placed on the website.

The company later announced that some users could see other peoples’ orders and described the incident as an “IT issue” or “a technical problem.”

The exposed details are: orders made, the order history of business clients, and customers’ data.

The website was suspended from 2 pm to 6 pm on Tuesday and, during that period, customers were suggested to hand over their items via paperwork rather.

“We are aware some customers are unable to log in to Click & Drop following the incident yesterday. You can resolve this by clearing your browser cache and cookies. You may need to look up how to do this for your specific web browser. We’re sorry for the inconvenience,” the Click and Drop website advised, according to Cybernews.

We don’t know yet how big was the breach and how many users were affected by it.

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