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Dish Network, an American TV and satellite broadcast provider, has experienced problems with both its website and apps over the past 24 hours, going offline multiple times.
A number of the company’s websites and networks, including Dish.com, the Dish Anywhere app, and others are all affected by the widespread outage. The company’s call center phone numbers appear to be unavailable as well, according to customers.
The company’s remote employees have been cut off from accessing their work systems.
Dish Goes Offline
Customers cannot access their accounts on Dish Network websites or apps like Dish.com, DishWireless.com, or Dish Anywhere, and they are unable to stream TV online. Problems were also reported regarding the payment of the service.
The network is working hard to restore access, according to the company’s Twitter support account, “Dish Answers,” which reports that “an internal systems issue is hurting some of our customer service operations.”
An internal systems issue is impacting some of our customer service operations. We’re sorry for the inconvenience. We’ll be able to help you out as soon as our systems are back up. Thank you for your patience.
-Joe S.— DISH Answers (@dish_answers) February 24, 2023
According to a report published by The Verge, there is also an internal email sent to the employees of Dish Network, with management notifying them regarding a “VPN issue”.
According to two sources who spoke to the media outlet, management urged them to “stand by” while they awaited information, but they never received it.
They (the sources) say it hasn’t even been made clear whether they’ll be paid. Employees have also been told that they won’t be able to connect to their VPN, keeping remote workers from logging in to work.
Email sent by Dish Networks to remote employees (Source: The Verge)
Employees Say a Cyberattack Is to Blame
Employees at Dish Network are reporting seeing “blank icons” on their desktops, which is a sign that the network has been “hit”, according to a source in touch with a Dish Network employee who spoke to BleepingComputer. Another employee of Dish Network contacted BleepingComputer later, stating that it indeed Dish has been the victim of a cyberattack.
The employee claims to have received a letter from their manager stating that the event “was caused by an outside bad actor, a known threat agent,” and that the business is unaware of how they acquired access.
According to the same email, Dish is working with an external vendor to solve the issue.
BleepingComputer tried reaching out to Dish Network via email and phone, but no answer from the company yet.
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Cristian is a Content Editor & Creator at Heimdal®, where he developed a deep understanding of the digital threat landscape. His style resonates with both technical and non-technical readers, proof being in his skill of communicating cybersecurity norms effectively, in an easy-to-understand manner.
