Heimdal

The State of MSP Agent Fatigue in 2025

See how 80 MSPs are tackling burnout and how the top 20% are regaining control.

In this report, you’ll learn:

  • What’s fueling alert fatigue and slowing down response
  • Why most MSPs are stuck in reactive mode
  • How the top 20% are consolidating tools and protecting their teams

Downloadable Report

TOP TAKEAWAYS

Why Agent Fatigue Is a
Growing Concern for MSPs 

Supercharge Detection & Response

of MSPs Face Daily or Weekly Alert Fatigue

The pressure is relentless, even for larger teams. More than half of MSPs say they’re drowning in alerts every week. For the biggest players, it’s a daily reality.

Unified Security

of MSPs Struggle with Tool Integration

Most tools don’t talk to each other. Nearly 9 in 10 MSPs are stuck stitching together siloed dashboards - wasting time, losing visibility, and wearing down analysts.

Reduce Complexity & Costs

Few MSPs Are Taking Action

Only 1 in 5 MSPs have taken steps to consolidate. The rest stay stuck in a reactive environment, layering on quick fixes like alert tuning and AI filters while burnout continues to build.

Agent Fatigue -
Expert Breakdown

Explore the main findings in this YouTube video, where Adam Pilton - our cybersecurity consultant and former cybercrime detective, breaks down the data, the risks, and what it all means for your team.
Watch Video

Quick Insights from the Report

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Executive Summary

Get a quick overview of the core findings from our 2025 MSP survey - including the top causes of agent fatigue, the real-world impact on security teams, and how leading providers are staying ahead through smarter tool strategies.

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Agent Fatigue Infographic

Explore visual highlights from this year’s report and see how alert overload, tool sprawl, and false positives are impacting MSP teams, and what the most resilient ones are doing differently.

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Why you should consolidate

Metric
Without Consolidation
With Consolidation
Tool Count
trustpilot7+ tools from multiple vendors
trustpilotFewer tools, often from single provider
Alert Fatigue
trustpilotDaily or weekly fatigue common
trustpilotAlerts reduced and prioritized
Integration Issues
trustpilotMultiple dashboards, poor interoperability
trustpilotSingle pane of glass, seamless workflows
Analyst Time
trustpilotSpent switching tools and managing noise
trustpilotFocused on real threats and analysis
Compliance Effort
trustpilotManual, repetitive, hard to scale
trustpilotAutomated, report-ready, always-on monitoring
Onboarding/Billing
trustpilotConfusing, inconsistent, high-touch
trustpilotStreamlined, consistent, and efficient
Threat Detection
trustpilotHigher risk of missing real threats
trustpilotBetter visibility and faster response
Team Morale
trustpilotFrustrated, overwhelmed, high turnover
trustpilotEngaged, empowered, sustainable

Consolidate to Beat Agent Fatigue

See how smarter integration can reduce costs and agent burnout, without compromising protection. Book a call with our experts to learn what consolidation could look like for your MSP.

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FAQS

About the report

1. What is agent fatigue?

Agent fatigue is the burnout MSP analysts face from managing too many tools, alerts, and dashboards. It leads to missed threats, slower response times, and high turnover.

2. Who is this report for?

This report is designed for MSP owners, CISOs, and security leaders looking to reduce operational strain and improve threat response across their teams.

3. What kind of data does the report include?

It’s based on a 2025 survey of 80 North American MSPs. The report includes stats on alert fatigue, tool usage, integration issues, and real-world outcomes.

4. How can this help my MSP?

The report highlights what’s driving burnout and how leading MSPs are overcoming it through consolidation, smarter tooling, and better workflows.

5. Is the report free?

Yes - it’s completely free to read, download, and share.