Privileged Access Management
About
Integrate Heimdal's advanced security features with ConnectWise RMM to automate ticket management. This setup creates two service boards: Heimdal Operations for system alerts and Heimdal Cyber Alerts for security threats. Enhance efficiency for MS(S)Ps and enterprises by centralizing notifications and streamlining incident response.
Features
Automated Ticket Creation:
Operations Board: Manages CPU, memory, disk, updates, antivirus, DNS poisoning, and firewall alerts.
Cyber Alerts Board: Handles ransomware alerts, privileged access management, endpoint & DNS security, and zero trust alerts from Heimdal.
Consolidated Customer View:
Heimdal Partners can view all corporate customers with operational notifications and cyberalerts.
Enhanced Ticket Details:
Automatically includes hostname, username, IP, process name, status, and timestamp in tickets.
Company Synchronization:
Maps ConnectWise accounts to Heimdal accounts for accurate tracking.
